ACCESS
To hear about our upcoming Access Performances please SIGN UP HERE
Accessibility information for the Golden Theatre can be found HERE
Trigger Warnings:
flashing lights,
strobe effects,
theatrical haze,
siren sound effects and
loud music.
Click here to view the show's
trigger warnings
If you have any access requirements and you are successful in the Weekend Lottery, or the Ticket Ballot, please book any available seats via the winning ballot link and then email [email protected] detailing your access needs with your booking reference number. The Fortune Box Office team will come back to you and will move your seats to accessible ones depending on specific requirements.
If you require a companion ticket, the team will help you navigate the ATG access portal and ensure your specific requirements are addressed.
Join our Access Membership Scheme to enable online booking for accessible seats, register for any available Access concessions and, for certain customers, reserve Personal Assistant tickets. Details on how to book Access tickets online are on our Booking With ATG Access Membership page.
The Fortune Theatre has a small wheelchair platform stair lift, the dimensions are listed below. Please email [email protected] for more information.
The Fortune theatre does NOT have a regular elevator style ground floor to higher floors lift.
There are no steps into the foyer and the Box Office is on the right. There are 21 steps down to the stalls. 7 steps up to the Dress Circle and 40 steps up to the Upper Circle. All stairwells have handrails. The auditorium is open 30 mins before the performance.
Wheelchair transfers – there are 7 steps up to the back of the Dress Circle. Dress F6-7 are the easiest seats to transfer to being level with the back of the auditorium.
Non-Transfer patrons – Dress F16-17 can be removed to accommodate patrons who cannot transfer. A wheelchair lift is accessible by the side fire exit. When customers arrive they will be assisted by a front of house member who will guide them around to the side entrance and the lift. The wheelchair lift can only accommodate standard size wheelchairs W 70cm x L 80cm with a total weight (including patron) of less than 200kg. (35 stone) If a patron’s wheelchair is close to the dimensions of the lift (W70xL80cm), the wheelchair handles must be lower than 95cm tall or removable/adjustable to clear the lift’s arm bars. Maximum height for wheelchair users whilst sitting down is 150cm. The wheelchair lift cannot be used for mobility scooters or larger electric wheelchairs. This lift is also available for patrons who wish to transfer to a seat but cannot manage the 7 steps up to the dress circle.
Box A and Box B are not wheelchair accessible. Box A is accessible to wheelchair user patrons who can transfer, unaided to an armchair via a slim doorway and 5 stairs.
Wheelchairs and scooters will be stored in a safe place.
There are accessible ladies toilets on all levels and gents in the stalls and upper level. The toilet next to Box A is an access toilet and can be accessed via the side fire exit.
All upcoming Audio Described, Captioned, BSL Interpreted and Relaxed performances are listed on our Assisted Performances page.
Information about our venue’s audio description, touch tours and other visual services can be found on our Visual Impairment Services page.
Information about our venue’s hearing enhancement systems, signed performances and other hearing services can be found on our Hearing Impairment Services page. The Fortune Theatre is equipped with a Sennheiser infra-red sound amplification system, available in all areas of the auditorium. To access the infra-red systems please request receiving equipment from the front of house team upon your arrival at the theatre.
Assistance dogs are not permitted inside the auditorium due to loud sound effects in the show. Staff are happy to look after assistance dogs during the performance.
For any resources such as Symbol Resources or links to our Euan’s Guide pages, please see our Additional Resources.
Please contact the Box Office to request the Visual Story – a visual resource to help prepare visitors for a new experience and to help them become familiar with new surroundings and what to expect.
Details of company-wide Access Services are available in our Access Section. Any other questions please see our FAQ’s.
